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Cisco 700-805 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 CRM |
| Exam Duration: | 60 minutes |
| Related Certifications: | Cisco Customer Experience Specialization |
| Exam Format: | Multiple choice |
| Available Languages: | Japanese, English |
| Sample Questions: |  |
| Exam Way: | Proctored test via Cisco authorized testing partner |
| Pre Condition: | Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Customer Success Foundation | 10% | - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Define customer experience - Describe recurring revenue financial terms |
| Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
| Roles and Responsibilities | 30% | - Explain renewals tasks and success metrics - Describe Renewals Manager role and integration |
| Business Acumen | 30% | - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning |
Cisco Renewals Manager Exam: Questions Worth Asking
The official Cisco page publishes the current question count and duration; review it before your test date.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 149 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Cisco Renewals Manager outline defines 5 domains. The leading three are Roles and Responsibilities (30%), Business Acumen (30%), and Customer Success (10%). The full list is in the topics section above, and DumpStillValid's 149 practice questions cover each one.
Scoring and fees are published by Cisco and may change; verify the current figures on the official site.
The 700-805 exam is a Cisco certification exam validating the Cisco Renewals Manager syllabus shown above. It belongs to these credential paths: Cisco Customer Experience Specialization. Candidates in 2026 keep up with it using DumpStillValid's 149 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
DumpStillValid issues a full refund if you take the Cisco Renewals Manager exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. Since requirements change over time, confirm the latest on the official Cisco exam page before scheduling.
Cisco recommends these training resources for the Cisco Renewals Manager exam:
Follow the training with steady self-testing — the 149 practice questions from DumpStillValid help you apply theory and fill any gaps the training leaves.
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Cisco Renewals Manager Sample Questions:
A partner organization has a small team where one person performs both the Account Manager and CSM functions. How should the RM adapt their collaboration approach?
- A. Assume the CSM function to compensate for the organizational resource gap.
- B. Reduce the frequency of stakeholder syncs due to fewer team members.
- C. Request that Cisco assign a dedicated CSM to ensure proper role separation.
- D. Focus on ensuring commercial strategy and adoption insights are covered regardless of title.
Correct Answer: D 🗳️
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How does Cisco define AT R?
- A. Any customer agreement where attrition has been an issue.
- B. Contracts/subscriptions that have attrition terms revoked.
- C. ATR is the sum of RR and iARR, minus the attrition rate.
- D. Contracts/subscriptions that are available to renew.
Correct Answer: D 🗳️
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An RM identifies that a customer is managing multiple A La Carte contracts across different business units during the Expand stage. Which action best reflects the RM ' s operational responsibility?
- A. Generate a consolidated renewal quote and present it directly to the customer without Account Manager involvement.
- B. Request that the CSM manually re-provision all current licenses into a new EA structure within the Smart Account.
- C. Delay the consolidation proposal until the T-60 commercial discussion window to ensure the customer is ready.
- D. Analyze the Install Base (IB) data to build a business case and communicate the expansion opportunity to the Account Manager.
Correct Answer: D 🗳️
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A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?
- A. position an Enterprise Agreement
- B. propose to migrate to a perpetual model
- C. prepare a partner-branded managed service deal
- D. provide a discount for Enterprise Networking and Webex licenses
Correct Answer: A 🗳️
How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?
- A. by delegating all tasks to them
- B. by overseeing the team ' s performance and providing feedback
- C. by collaborating to understand customer goals and satisfaction
- D. by ensuring everyone works in clear silos with minimal interaction
Correct Answer: C 🗳️
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