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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent targeting rules are not allowed with translation routes.
B) Agent device targets must be created for each phone that is used by an agent.
C) Agent labels must be created for each routing client that can route calls to an agent.
D) Agent extensions can be defined as a range, without having to build each device target.

2. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified Communications Manager software conference bridge resources
B) Cisco Unified IP IVR CTI ports
C) Cisco Unified IP phone built-in-bridge
D) Cisco Unified Communications Manager CTI route points

3. In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

A) If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
B) The CTI Desktop will show only the ACD line that the agent used to log in.
C) The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
D) If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

4. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A) H.323
B) SOAP
C) AXL
D) JTAPI
E) SIP

5. In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition feature, how should the following agent phone be configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal - Allow personal calls
Partition: ACDDN - Allow Cisco Unified Contact Center Enterprise calls only

A) Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal
B) Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal
C) Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal
D) Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN

Solutions: