Cisco 642-091 Q&A - in .pdf

  • Exam Code: 642-091
  • Exam Name: CRM Express lntegration
  • Q & A: 49 Questions and Answers
  • PDF Price: $49.99
  • Printable Cisco 642-091 PDF Format. It is an electronic file format regardless of the operating system platform.
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Cisco 642-091 Q&A - Testing Engine

  • Exam Code: 642-091
  • Exam Name: CRM Express lntegration
  • Q & A: 49 Questions and Answers
  • PC Test Engine Price: $49.99
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Cisco 642-091 Exam Syllabus Topics:

SectionObjectives
Topic 1: CRM Express Solution Overview- CRM Express architecture
  • 1. Supported Cisco Unified Communications platforms
  • 2. Components of Cisco CRM Express solution
  • 3. Business benefits and use cases
Topic 2: Troubleshooting and Maintenance- Operational support
  • 1. Log analysis
  • 2. Common configuration problems
  • 3. Diagnosing integration issues
Topic 3: Microsoft CRM Integration- CRM Communications Connector
  • 1. Click-to-dial operation
  • 2. Call association and activity logging
  • 3. Customer record lookup
  • 4. Screen pop functionality
Topic 4: Deployment and Configuration- Installation and setup
  • 1. Server and client prerequisites
  • 2. User and device configuration
  • 3. Connector configuration
Topic 5: Call Processing Features- Call handling capabilities
  • 1. Integration workflow
  • 2. Outgoing call processing
  • 3. Call information capture
  • 4. Incoming call processing

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