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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Communication Manager Architecture | 15-20% | - Communication Manager messaging - System components and architecture - System redundancy and failover - Feature Server functionality |
| Topic 2: Administration Tasks | 25-30% | - User and extension administration - System management using SAT/CLI - Hunt groups and call center configuration - Security administration - Feature activation and management |
| Topic 3: Troubleshooting and Maintenance | 15-20% | - Common issue resolution - Backup and recovery procedures - System monitoring - Log analysis and debugging |
| Topic 4: Installation and Configuration | 20-25% | - Initial system configuration - Network settings and connectivity - Licensing setup - Hardware requirements and installation |
| Topic 5: Integration and Advanced Features | 10-15% | - SIP integration basics - Unified Communications features - Migration considerations |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
Question 1
How do Basic Hunt Groups operate within Communication Manager to improve call handling?
A. By allowing all calls to be picked up by the first available agent
B. By locking stations that are not actively participating in call handling
C. By ensuring that calls are never missed, as they are distributed among group members
D. By encrypting the call data within the group
Question 2
How does the Extend Call feature contribute to enhanced customer service?
A. By enabling call rerouting to the nearest agent geographically.
B. By providing customers with direct lines to specific agents.
C. By reducing the cost of calls made to customer service.
D. By allowing agents to continue conversations without interruptions, even when changing devices.
Question 3
What role does the EAS feature play in Communication Manager?
A. It supports enhanced call reporting
B. It allows for skills-based routing and priority queuing
C. It enhances security by enabling station locking
D. It provides extended call forwarding options
Question 4
Which description best fits the Bridged Call Appearance feature?
A. It merges two calls into one on the user interface.
B. It forwards calls automatically to a preset number.
C. It allows simultaneous display of a call on multiple devices.
D. It encrypts call data for security.
Question 5
What unique capability does the Priority Calling feature provide in a corporate environment?
A. It encrypts priority calls differently than regular calls.
B. It prioritizes calls based on the importance of the conversation's content.
C. It allows certain calls to have precedence over others, ensuring they are handled first.
D. It integrates with external databases for dynamic call prioritization.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |






