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To prepare for the Cisco 500-445 certification exam, candidates can take advantage of a range of study materials, including Cisco’s official study guide, practice exams, and training courses. These materials provide a comprehensive overview of the topics covered in the exam and help candidates to prepare for the exam more effectively. Additionally, candidates can take advantage of online forums and discussion groups to network with other professionals and gain insights into the exam.
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The Implementing Cisco Contact Center Enterprise Chat and Email exam is a 90-minute long test that consists of 55-65 questions. The questions are designed to test the candidate's knowledge regarding contact center technologies, Cisco Unified CCE deployment models, and Cisco CCE email and chat agent desktops. Candidates who pass 500-445 exam successfully will earn the Cisco Certified Specialist – Contact Center Enterprise Chat and Email (CCS-CCCE) certification.
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Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ECE Chat Administration | 10% | - Describe Chat Entry Points - Explain Chat Operation and Chat Customization - Configure ECE for Chat |
| ECE Email Administration | 10% | - Explain ECE Email Administration - Describe Workflows - Explain CCE Scripting for Email and Storage Management |
| ECE Features and Troubleshooting | 20% | - Explain Agent Single Sign-on for ECE - Troubleshoot ECE - Describe ECE Report Types |
| ECE Deployment | 40% | - Explain ECE Installation process - Prepare PCCE for ECE and Integration - Define ECE Best Practices - Describe Enterprise Chat and Email Components and Deployment Model |
| ECE Administration and Configuration | 20% | - Explain ECE Administration Tasks - Explain ECE Queues - Configure ECE |






