Avaya 37820X exam is ideal for IT professionals who want to specialize in designing and deploying Avaya solutions for midsize businesses. It is also suitable for IT managers and consultants who work with midsize businesses and want to demonstrate their expertise in Avaya solutions. Additionally, the Avaya 37820X exam is a requirement for the Avaya Midmarket Design credential. Therefore, passing 37820X exam is a necessary step for IT professionals who wish to earn this certification and advance their careers.
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Avaya 37820X certification exam is a comprehensive test that covers a wide range of topics related to Avaya Midsize Solution Design. 37820X exam is designed to test the skills and knowledge of professionals who are responsible for designing and implementing Avaya Midsize Solutions for their clients or organizations. By passing the exam, individuals can demonstrate their expertise in Avaya Midsize Solution Design and enhance their career opportunities in the industry.
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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Scalability and resiliency options |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - System sizing and capacity planning - Hardware and software component selection - Complete bill of materials preparation |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations |
| Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Voicemail and unified messaging design - Mobility and remote worker solutions - Conferencing and collaboration applications |
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