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Certification Path
The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
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Reference: https://downloads.avaya.com/css/P8/documents/100142082
How much 3301 Exam Cost
The price of the 3301 exam is $125 USD.
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
| Troubleshooting Core Components | 30% | - Messaging and reporting services - Communication Manager - Contact Center applications and services - Contact Center Manager Server (CCMS) |
| High Availability & Business Continuity | 20% | - Redundancy and failover mechanisms - Disaster recovery procedures |
| Maintenance Procedures | 20% | - Software updates and patches - Backup and restore operations - Routine system maintenance |
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