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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
| Topic 2: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 3: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Topic 4: Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?
- A. IMS
- B. UMS
- C. TTS
- D. VTS
Correct Answer: C 🗳️
Which Windows command is used to find out which ports your server is currently using?
- A. netsh interface dump
- B. netstat -an
- C. show ports
- D. portqry
- E. ipconfig /displaydns
Correct Answer: B 🗳️
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
- A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
- B. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
- C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
- D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
Correct Answer: A 🗳️
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The UMS licenses have not been loaded.
- B. The Windows account does not have permission.
- C. The server platform does not meet the requirements.
- D. The UMS service is installed automatically.
Correct Answer: C 🗳️
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Productivity Requirements
- B. Current PBX/Key System Features and Dial Plan
- C. Physical Layer: Existing Telecom Infrastructure
- D. Line of Business application integration needs
- E. Above Physical Layer: Existing Data Network
Correct Answer: B,C,E 🗳️
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