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The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials certification exam covers a wide range of topics such as developing a contact center strategy, creating and managing knowledge management, understanding the importance of customer feedback, and implementing cross-channel analytics. It is a comprehensive exam that tests the individual's knowledge and expertise in different areas of cross-channel contact centers.

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Oracle 1z1-981 exam is a proctored exam that consists of 70 multiple-choice questions. Candidates are given 105 minutes to complete the exam and must achieve a score of 66% or higher to pass. 1z1-981 exam is available in English and Japanese and can be taken online or at a testing center. Upon passing the exam, candidates will receive the Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist certification, which is valid for two years.

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Oracle 1z1-981 certification exam covers various topics, including Oracle Cross-Channel Contact Center Cloud Architecture, Configuration and Integration, Reporting, Security and Compliance, and Implementation Best Practices. 1z1-981 exam is designed to test the practical knowledge of individuals and their ability to implement the Oracle Cross-Channel Contact Center Cloud solutions.

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Oracle Cross-Channel Contact Center Cloud 2017 solution is an integrated suite of contact center applications that provide a seamless communication experience to customers across all channels. This includes voice, email, chat, web, social media, and mobile. The solution is designed to simplify the contact center management process by providing a centralized platform for all customer interactions. The Oracle 1z1-981 certification exam covers all aspects of implementing and configuring this solution.

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