Oracle 1Z0-1064-20 Q&A - in .pdf

  • Exam Code: 1Z0-1064-20
  • Exam Name: Oracle B2B Service 2020 Implementation Essentials
  • Q & A: 78 Questions and Answers
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Oracle 1Z0-1064-20 Q&A - Testing Engine

  • Exam Code: 1Z0-1064-20
  • Exam Name: Oracle B2B Service 2020 Implementation Essentials
  • Q & A: 78 Questions and Answers
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The Oracle 1Z0-1064-20 exam covers a range of topics including the architecture, installation, and configuration of Oracle B2B Service, customization of the user interface, and integration with other systems. Passing 1Z0-1064-20 exam is a testament to your expertise in Oracle B2B Service implementation, and can help boost your career prospects in this field.

Passing the Oracle 1Z0-1064-20 exam demonstrates the candidate's expertise and knowledge in implementing and customizing Oracle’s B2B service solutions. Oracle B2B Service 2020 Implementation Essentials certification showcases their ability to effectively implement these solutions within the organization and integrate them with other enterprise applications. Oracle B2B Service 2020 Implementation Essentials certification can create multiple job opportunities in the ever-growing domain of B2B technology.

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Candidates taking the Oracle 1Z0-1064-20 exam will be assessed on their ability to implement B2B service solutions using Oracle technologies, deploy and configure Oracle Engagement Cloud, and ensure the integration of Oracle’s B2B Service stack with other enterprise applications. They will also be assessed on their ability to deploy highly available and scalable B2B service infrastructures while maintaining the security of data and information.

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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Oracle B2B Service 2020 Implementation Essentials certification exam covers a wide range of topics related to implementing and administering Oracle B2B Service solutions. This includes configuring and customizing the B2B Service application, managing users and security, creating and managing service requests, and troubleshooting issues that may arise in the B2B Service environment.

Oracle 1Z0-1064-20 Exam Syllabus Topics:

SectionObjectives
Topic 1: Entitlements and Service Levels- Configure Entitlement Management
  • 1. Service level enforcement
  • 2. Action plans
  • 3. Coverage and response time setup
  • 4. Milestone management
Topic 2: Service Request Management- Configure Service Requests
  • 1. Configure categories and severities
  • 2. Set up assignment rules
  • 3. Manage queues and work areas
  • 4. Configure service catalog
  • 5. Create and manage service requests
Topic 3: Digital Customer Service- Customer Self-Service Configuration
  • 1. Customer portals
  • 2. Self-service capabilities
  • 3. Digital engagement channels
Topic 4: Configuring Initial Setup for Oracle B2B Service- Enable Oracle B2B Service features
  • 1. Manage security roles and users
  • 2. Configure implementation settings
  • 3. Configure Functional Setup Manager
Topic 5: Knowledge Management- Knowledge Setup and Administration
  • 1. Knowledge authoring
  • 2. Knowledge article lifecycle
  • 3. Knowledge search and visibility
  • 4. Knowledge publishing
Topic 6: Analytics and Reporting- Reporting and Dashboard Configuration
  • 1. Create reports
  • 2. Configure dashboards
  • 3. Service performance monitoring

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