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Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20
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Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer and Agent Processes | - Interaction and communication setup
|
| User Interface and Administration | - UI and system administration
|
| B2C Service Products and Services | - Service Console Core Features and Setup
|
| Service Console Extensions | - Add-ins and extensions
|






