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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
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Microsoft 070-685 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identifying Cause of and Resolving Networking Issues | 23% | - Resolve network connectivity and IP configuration problems - Fix name resolution and DNS/DHCP issues - Troubleshoot enterprise logon and authentication issues |
| Identifying Cause of and Resolving Desktop Application Issues | 20% | - Manage application settings and permissions - Troubleshoot application failures and crashes - Resolve software installation and compatibility issues |
| Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Troubleshoot system performance and stability - Resolve hardware and driver issues - Manage system recovery and data protection |
| Supporting Mobile Users | 18% | - Support power management and mobile hardware - Manage offline files and synchronization - Configure and troubleshoot remote access |
| Identifying Cause of and Resolving Security Issues | 18% | - Manage Windows Firewall and security settings - Resolve update and antivirus issues - Troubleshoot User Account Control (UAC) and permissions |






