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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

A) Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.
B) Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
C) Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
D) Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.

2. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
B) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
C) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
D) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.

3. You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A) Confirm the channel naming conventions they might use.
B) Ensure you have an available resource to serve as a Workspace Admin.
C) Determine if the project team is using Slack workflows to automate processes.
D) Identify the tools the project team plans to use to track their progress.

4. Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A) Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
B) Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
C) Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
D) There is a limit of ten org-wide channels, and this project would not necessitate creating one.

5. When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

A) To use slash commands without disturbing the rest of the channel members
B) To add responses such as "thank you" or "I'm looking into it" without cluttering the channel needlessly
C) To ensure that others in a channel will be notified of new messages
D) To make multiple discussions in the same channel easier to follow

Solutions: