EXIN ITSM20FB Q&A - in .pdf

  • Exam Code: ITSM20FB
  • Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
  • Q & A: 80 Questions and Answers
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EXIN ITSM20FB Q&A - Testing Engine

  • Exam Code: ITSM20FB
  • Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
  • Q & A: 80 Questions and Answers
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EXIN ITSM20FB Exam is designed for IT professionals who already hold an ITIL Foundation certification and wish to bridge to the ISO/IEC 20000 standard. The ISO/IEC 20000 standard provides a framework for ITSM best practices and helps organizations manage their IT services effectively. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification course provides an in-depth understanding of ISO/IEC 20000 and how it can be applied in IT service management.

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EXIN ITSM20FB Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the objectives and quality requirements
  • Describe general management responsibilities
Topic 2
  • Describe at a high level the requirements for planning new
  • changed services
  • Describe general governance principles
Topic 3
  • Describe the continual improvement methodology for service management processes
  • Describe the objective of planning and improving service management
Topic 4
  • Describe t he objectives and quality requirements
  • Describe importance of documentation and basic requirements for documentation
Topic 5
  • Describe the key principles of producing and implementing a service management plan
  • Describe the requirements for resource management
Topic 6
  • Describe at a high level the requirements for transitioning new
  • changed services
  • Describe the principles of continual improvement and the applications of the PDCA cycle
Topic 7
  • Describe the objectives and quality requirements
  • Describe the objective of a service management system

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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