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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A) 25 contractors75 contractors25 contractors
B) 100 contractors100 contractors
C) 25 contractors100 contractors

2. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Select working location enable primary on the working territories work rule
B) Remove the match territory work rule
C) Deselect workinglocation primary on the working territories work rule
D) Includes the match territory work rule

3. A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A) Soft Boundaries
B) Emergency
C) High Intensity
D) Customer First

4. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
B) Drag and drop the Service Appointments to other available Resources and run Optimization.
C) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
D) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

5. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A) Street level routing, Default travel speed
B) Minimum grade, default operating hour
C) Travel speed unit, actual travel time
D) Estimated travel time, minimize travel

Solutions: