SAP C_TCRM20_73 Q&A - in .pdf

  • Exam Code: C_TCRM20_73
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
  • Q & A: 145 Questions and Answers
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  • Exam Code: C_TCRM20_73
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
  • Q & A: 145 Questions and Answers
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SAP C_TCRM20_73 certification exam is designed to test the knowledge and skills of individuals who are interested in becoming SAP Certified Application Associates in the area of Customer Relationship Management (CRM) Fundamentals with SAP CRM 7.0 EhP3. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification exam is ideal for professionals who want to demonstrate their expertise in SAP CRM and are looking to advance their careers in this field.

Reference: https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-foundation-with-sap-crm-70-ehp3-g/

SAP C-TCRM20-73 certification exam covers a wide range of topics, including CRM processes and functions, data structures and architecture, marketing functions, sales functions, service functions, and interaction center functions. C_TCRM20_73 exam is designed to test the candidate's ability to configure and implement the SAP CRM 7.0 EhP3 system, as well as their understanding of the best practices for CRM.

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SAP C-TCRM20-73 certification is a professional-level certification exam that is designed for individuals who want to demonstrate their knowledge and skills in the area of CRM fundamentals with SAP CRM 7.0 EhP3. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification exam is ideal for professionals who work with SAP CRM solutions and want to enhance their credentials and career opportunities in this field.

SAP C-TCRM20-73 is a certification exam designed for professionals who want to demonstrate their expertise in SAP CRM (Customer Relationship Management) fundamentals. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification is intended for individuals who have a basic understanding of SAP CRM and want to enhance their skills and knowledge in this area. C_TCRM20_73 exam assesses the candidates' understanding of the basic concepts and functionalities of SAP CRM, including sales, service, and marketing.

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SAP C_TCRM20_73 Exam Syllabus Topics:

SectionWeightObjectives
Service Process15%- Service Management
  • 1. Installed Base Management
  • 2. Service Orders
  • 3. Warranty and Entitlement Processing
  • 4. Service Requests
CRM WebClient UI Framework12%- User Interface Fundamentals
  • 1. Navigation and Personalization
  • 2. UI Configuration Concepts
  • 3. Work Centers
  • 4. Business Roles
Marketing Process10%- Marketing Fundamentals
  • 1. Campaign Management
  • 2. Lead Management
  • 3. Target Groups
Sales Process15%- Sales Cycle Management
  • 1. Quotations and Orders
  • 2. Activities
  • 3. Opportunities
  • 4. Sales Transactions
CRM Basic Functions12%- Master Data Fundamentals
  • 1. Products
  • 2. Organizational Management
  • 3. Business Partner Management
CRM Technology and Architecture10%- Technical Foundations
  • 1. Architecture Overview
  • 2. CRM System Landscape
  • 3. Enhancement Package Concepts
Interaction Center8%- Customer Interaction Handling
  • 1. Agent Inbox
  • 2. Interaction Records
  • 3. Communication Channels
CRM Middleware and Data Exchange10%- Integration Fundamentals
  • 1. Data Replication
  • 2. Mobile and ERP Integration
  • 3. Middleware Architecture
Analytics and Reporting8%- Business Analytics
  • 1. Performance Analysis
  • 2. Reporting Framework
  • 3. Interactive Reports

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