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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
| Topic 2: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 3: Development Support and User Acceptance | 12% | - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Document lessons learned and feedback |
| Topic 4: Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story |
| Topic 6: Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges |
Salesforce Certified Business Analyst Sample Questions:
1. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?
A) Focus on the task at hand instead of on individual team members.
B) Tell the truth in difficult situations.
C) Avoid exposing one's own mistakes to the team.
2. Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
A) Share insights empathetically based on prior work that has solved similar problems.
B) Ensure the workshop schedule considers time zones and language differences.
C) Highlight their related Salesforce certifications to showcase expertise.
3. Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
A) Review the change sets history
B) Review the approval history.
C) Review the version control history.
4. The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?
A) Create a scratch org and give the development team access to it.
B) Create a partial sandbox and give the VP of sales access to it.
C) Create a full copy sandbox and give power users access to it
5. One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A) As a general manager, I want sales clerks to have tablets so they can help customers find items.
B) As a sales clerk, I want to see item availability and locations to help customers find items.
C) As a customer, I want sales clerks to have access to item availability to help them find items.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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