The ADM-261 exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. To pass the exam, candidates must score at least 68%. ADM-261 exam covers a range of topics, including Service Cloud configuration, data management, and reporting. It also tests candidates on their ability to design and implement solutions that meet the needs of their organization.
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Salesforce ADM-261 certification exam, also known as the Service Cloud Administration exam, is designed for professionals who are responsible for managing and administering Salesforce Service Cloud. Service Cloud Administration certification validates the knowledge and skills required to configure and manage Service Cloud applications, including managing cases, configuring service entitlements, and creating and managing knowledge articles. It is intended for individuals who have experience working with Service Cloud and are looking to advance their career in the Salesforce ecosystem.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/
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Salesforce ADM-261 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service Channels | - Digital Engagement
|
| Service Analytics and Reporting | - Reports and dashboards
|
| Service Cloud Fundamentals | - Case Management
|
| Service Process Automation | - Service Level Management
|
| Knowledge Management | - Salesforce Knowledge
|
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